![]() ![]() They fixed it by replacing the broken motor and re-calibrate the unit. I shipped it to the service center with the payment enclosed and I got it back 10 days later. The price for reasonable ($45 for repair.) I figure it was worth the repair since a new one is more expensive one year later. I checked Baratza’s website and they have a repair program. The grinder worked flawlessly for over a year and then it broke 2 weeks ago. But I am giving it 5 stars not for the product itself but for the excellent customer service. First of all, the grinder itself does an excellent job in grinding coffee. I seldom write reviews (because I am too lazy) but in this case I felt that I must review it. I periodically clean out the coarse and fine bits that get stuck in the hopper receptacle and blade area. There is NO substitute for quality, fresh roasted coffee beans, and these tools merely add to the ease and consistency of producing coffee at home which matches or is superior to coffee from your local cafes.Edit: two years later, no issues with the grinder after heavy use, probably 50+ lbs/year. If you can’t taste the difference, don’t waste your money on better brewing equipment. ![]() You can’t make a silk purse out of a sow’s ear, and you can’t make good coffee with stagnant beans that have been on the shelf for months. Plus, there’s almost no benefit to precision grinding cheap coffee in terms of flavor. You wouldn’t put AARCO gas in a luxury car, so don’t put cheap beans though a +$100 grinder. Clogging is a non-issue unless you grind cheap, oil soaked beans from Walmart/Costco.I don’t mean to sound like a snob, but if you really care about getting better flavor from your coffee, you really should buy better beans for your nice equipment. I agree with other posters on the static issue I gently smack the sides of the grinder before taking out the hopper to avoid a shower of post-grind coffee chaff. Already paid for itself in time and energy saved from cranking out servings. I haven’t needed to re-calibrate the burr elevation from the factory settings.Coming from a Hario Skerton manual grinder, it is light years ahead in convenience. Easy to operate, relatively easy to clean (see Seattle Coffee Gear’s cleaning instruction videos). I am a manual brew fanatic, and this grinder is perfect for the range of fine, medium, and medium-coarse grinds. I don’t grind for espresso and there are doubtlessly other (more expensive) grinders better suited for this task. I already knew what I was getting on this unit so its features are only a plus for me. In this day and age it’s refreshing to have a company stand behind their product. Not only would I recommend the product, they have a customer for life. Mind blown! They stood behind the product even though the warranty had expired. Their response, no mix up, the motor should have lasted longer, the repair was free. I emailed the customer support folks again and told them there must have been a mistake. The 1 year warranty had expired so I assumed that there was a mix up considering I had packaged the old grinder in the new box. The invoice said they had replaced the motor at no charge. I received my old grinder back in a week with a voided check packaged at the top of the box. Once the new grinder arrived I decided to package the old grinder in the new box with a $45 check to have it repaired. Even though I felt like the grinder should have lasted longer I wanted to have my beans ground by Monday. Next day free shipping from Amazon helped finalize the decision. After reading reviews and considering different price points I found myself leaning towards purchasing the same grinder again. Either I send the grinder in and wait for them to repair it under their flat rate repair program or buy a new grinder. Obviously disappointed considering the grinder was only about a year and a half old I was left with a choice. After multiple emails and links to trouble shooting guids I determined this was outside my experience level. Fortunately I had enough grounds for a pot but, what would the week ahead be like without my favorite cup of joe? I emailed the customer support address, not really expecting a response, but to get the ball rolling. Late one Saturday morning as I was grinding some beans it just quit! Insert sad face here. It’s reasonably priced, grinds consistent and doesn’t leave a huge mess on the counter. After scouring reviews and a recomendation from a local roaster, my wife purchased this grinder for me as a gift. ![]()
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